Boutique outsourcing that feels in-house

Customer Support
VIP
Payments
Sales teams for iGaming operators

We don't handle tickets.

We build player value

brands served

people in our team

platforms we work on

and we are ready for yours

What we do

VIP Management

Personal hosts for top players. Segmentation, player lifecycle, retention, reactivation, gifts and performance tracking

Customer Support

Live chat and email, around the clock. Real people, no bots or reply trees. Human support with genuine empathy

Payments

Withdrawals managed, queues sorted. Revenue leaks secured around the clock. Day, night, weekends and holidays

Sales

Proactive contact that keeps players active. Bringing back players who stopped. Focused on retention and reactivation

The difference

You already know
how this goes wrong

×Players wait minutes for a first reply, and even longer at night.

×Replies are technically correct — but completely cold. Nobody sounds human.

×Reports show numbers, but nothing about your brand or market position.

×A project manager replaces a specialist, unable to explain even one metric.

×The VIP team works without benchmarks. Nobody knows what good looks like.

×You ask how the team works. You never get a straight answer.

×The team only reacts. It never brings you an idea.

We built MindHouse to be
the opposite of every line above

Step by step

How
we start

Intro call

We meet and learn what you need: volumes, channels, languages, and what is not working today.

Demo and proposal

We show how our teams work and what each team does. Then we send a written proposal.

Paperwork

Service agreement and NDA. Signed before we touch your data or players.

Meet your team

Meet the people behind your brand: agents, Team Lead and Delivery Manager. Not a sales manager.

We set up

We learn your product, bonus rules and payment methods. Then we set up your tools and workflows.

The team goes live

Your players start talking to us. Weekly calls and monthly reports from the first week.

Real
conversations

Human to human

A new in-house agent needs three months to sound like your brand. Our team needs three weeks.

Our agents do not follow a reply tree. They answer the person in front of them.

Chat: player thanking the agent and offering a tip

When a player wants to tip the agent

Chat: player leaving a 10 out of 10 rating unprompted

When a player leaves 10/10, without being asked

How we price

Modular. Take
what you need

Customer Support VIP Management Payments Sales

Every service has its own monthly price. Take one, take all four, add another one later. Nothing is forced into a package you did not ask for.

Each service is a real team: agents, a Team Lead, a Head of the service, a Delivery Manager, quality control and reporting. Not a number of hours.

The more services you take, the less each one costs. The bigger your volume, the lower the price per contact.

Ask for pricing

Thirty minutes is enough to know if we fit