Boutique outsourcing
that feels in-house
- Customer Support
- VIP
- Payments
- Sales teams for iGaming operators
We don't handle tickets
We build player value
What we do
VIP Management
Personal hosts for top players.
Segmentation, player lifecycle,
retention, reactivation, gifts and
performance tracking
Customer Support
Live chat and email, around
the clock. Real people, no bots
or reply trees. Human support
with genuine empathy
Payments
Withdrawals managed, queues
sorted. Revenue leaks secured
around the clock. Day, night,
weekends and holidays
Sales
Proactive contact that keeps
players active. Bringing back
players who stopped. Focused
on retention and reactivation
The difference
You already know
how this goes wrong
and even longer at night
completely cold. Nobody sounds human
about your brand or market position
unable to explain even one metric
Nobody knows what good looks like
You never get a straight answer
It never brings you an idea
We built MindHouse to be
the opposite of every line above
How
we start
Intro call
We meet and learn what you need:
volumes, channels, languages,
and what is not working today
Demo and proposal
We show how our teams work
and what each team does. Then
we send a written proposal
Paperwork
Service agreement and
NDA. Signed before we
touch your data or players
Meet your team
Meet the people behind your brand:
agents, Team Lead and Delivery
Manager. Not a sales manager
We set up
We learn your product, bonus rules
and payment methods. Then we
set up your tools and workflows
The team goes live
Your players start talking to
us. Weekly calls and monthly
reports from the first week
Real
conversations
Human to human
A new in-house agent needs three months to sound like your brand. Our team needs three weeks.
Our agents do not follow a reply tree. They answer the person in front of them
When a player wants to tip the agent
When a player leaves 10/10, without being asked
How we price
Modular. Take
what you need
Every service has its own monthly price. Take one, take all four, add
another one later. Nothing is forced into a package you did not ask for.
Each service is a real team: agents, a Team Lead, a Head of the service, a
Delivery Manager, quality control and reporting. Not a number of hours.
The more services you take, the less each one costs.
The bigger your volume, the lower the price per contact.
Thirty minutes is enough to know if we fit
