Customer Support
Live chat and email, around the clock. Real people, no bots and no reply trees. Only humans, only empathy.
MindHouseBoutique outsourcing
Boutique outsourcing
that feels in-house.
We don’t just handle tickets. We build player value.
Customer Support, VIP, Payments and Sales teams for iGaming operators.
Let’s talk ↗
Proof, without the noise
25+brands served
300+people in our team
5platforms we work onand we are ready for yours
Four teams. One standard.
VIP Management
Personal hosts for your top players. Segmentation, player lifecycle, retention and reactivation, gifts and performance measurement.
Payments
Withdrawals managed. Queues sorted. Revenue leaks secured. Day and night. Weekends and holidays.
Sales
Proactive contact that keeps players active and brings back the ones who stopped.
You already know
how this goes wrong.
Every line below is something an operator told us about their previous agency.
×Players wait minutes for a first reply, and longer at night.
×Replies are technically correct — and completely cold. Nobody sounds human.
×Reports full of numbers that tell you nothing about the health of your brand, and nothing about how you stand against the market.
×Instead of a specialist, a project manager joins your call, reads the report out loud and cannot explain a single metric.
×The VIP team works with no benchmarks. Nobody knows what good looks like.
×You ask how the team actually works and never get a straight answer.
×The team reacts. It never brings you an idea.
We built MindHouse to be the opposite of every line above.
From the first call
to the first shift.
Six steps. You always know which one you are on.
Intro call
We meet and you tell us what you need. Volumes, channels, languages, and what is not working today.
Demo and proposal
We show you exactly what each of our teams does and how they work. Then we send you a written commercial proposal.
Paperwork
Service agreement and NDA. Signed before anyone touches your data or your players.
Meet your team
You meet the people who will work on your brand: your agents, your Team Lead and your Delivery Manager. Not a sales manager.
We set up
We learn your product, your bonus rules and your payment methods. We go into your tools, and we agree what we can decide without asking you.
The team goes live
Your players start talking to us. Weekly calls and monthly reports from the first week, not from the second month.
A new in-house agent needs three months to sound like your brand. Our team needs three weeks.
Real conversations.
Our agents do not follow a reply tree. They answer the person in front of them.
When a player wants to tip the agent
Thank you! I’d like to give a tip for the friendly service — is that possible?
We don’t have a tip jar, but your kind words are the best tip I could receive.
When a player leaves 10 out of 10, without being asked
I’ll be able to go to bed earlier, and that’s priceless. You are extremely professional.
Read the rest yourself.
We keep an open folder of our conversations. No editing, only player names removed. Read them, then read the chats your players get today.
your callModular. Take
Modular. Take
what you need.
Customer Support+VIP Management+Payments+Sales
Every service has its own monthly price. Take one, take all four, add another one later. Nothing is forced into a package you did not ask for.
Each service is a real team: agents, a Team Lead, a Head of the service, a Delivery Manager, quality control and reporting. Not a number of hours.
The more services you take, the less each one costs. The bigger your volume, the lower the price per contact.
Ask for pricing ↗Thirty minutes is enough
to know if we fit.
We look at how your support works today, and we tell you honestly what we would change.
Book a call ↗Or write to us at muchi@mind-house.com. We reply within one working day.